Survey Representative

Boca Raton, Florida

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. 

Through inbound and outbound calls, representatives conduct a multi-question survey with prospective members, establishing rapport quickly, in a positive and professional manner. This position is on-site in our Boca Raton corporate office.

• Effectively conducts scripted inbound and outbound telephone campaigns with MDVIP customers and prospects.
• Maintains a positive and professional demeanor during all contacts and accurately dispositions each contact following the call.
• Performs specific tasks and projects as directed and maintains departmental performance expectations.

• Builds rapport quickly with a warm, professional phone presence.
• Active listening with the ability to ask structured questions and capture accurate information.
• Consistent, reliable adherence to scripts, workflows, and compliance standards.
• Strong attention to detail in call documentation and data entry.
• Resilience and composure while handling repetitive tasks and varied customer interactions.
• Time management and ability to meet call volume and performance targets.
• Adaptability to feedback, performance metrics, and evolving campaign needs.

• High school diploma or general education degree (GED).
• At least one year of customer service or volunteer experience that focuses on establishing rapport with others and obtaining relevant data.
• Accurately types 45 words per minute.
• Ability to establish priorities, work independently, and manage call campaigns with little supervision.
• Ability to identify, handle and resolve recurring issues.
• Ability to organize and handle multiple tasks simultaneously.
• Knowledge of modern office procedures and methods including telephone communications, office systems, and organized record keeping.

• Associate degree
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.
• Bi-lingual or multi-lingual ability is highly desirable.

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence. 

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist. 

Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.