Specialist, EHR Training

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. 

MDVIP is seeking an experienced EHR Trainer to deliver high‑quality electronic health record (EHR) education to physicians and practice staff across MDVIP affiliated practices. This role plays a critical part in onboarding, go‑live readiness, and ongoing optimization for practices using the athenaOne EHR platform.

The EHR Trainer facilitates both onsite and virtual training sessions, tailoring content to clinical and operational workflows while reinforcing MDVIP documentation, compliance, patient engagement, and revenue cycle standards. Success in this role requires strong instructional skills, clinical workflow knowledge, and the ability to adapt to a variety of learning styles and practice environments.

If you are passionate about healthcare education and enabling physician success through effective technology adoption, we’d love to hear from you.

• Deliver onsite and virtual EHR training for physicians and practice staff, covering clinical documentation, scheduling, billing, labs, orders, and communication workflows.
• Partner with Onboarding Managers and cross‑functional teams to assess practice readiness, customize training plans, and ensure go‑live success.
• Develop, maintain, and update training materials, quick reference guides, and learning tools to support consistent EHR adoption.
• Provide post‑go‑live reinforcement and optimization training to improve workflow adherence, efficiency, and compliance.
• Document training sessions, outcomes, and follow‑up activities accurately and timely in Salesforce and other tracking tools.

• Instruction & Facilitation: Effectively delivers training to diverse audiences with varying technical and clinical experience levels.
• Clinical Workflow Knowledge: Demonstrates strong understanding of primary care operations, documentation, and front‑ and back‑office processes.
• Communication: Clearly conveys complex system concepts in an approachable and practical manner.
• Collaboration: Works effectively with onboarding, support, revenue cycle, and product teams to drive shared outcomes.
• Adaptability: Adjusts training methods to meet practice needs, timelines, and learning styles.

• Associate or Bachelor’s degree in Healthcare, Education, or a related field (or equivalent experience).
• Minimum 3 years of experience training or supporting EHR systems, preferably athenaOne.
• Experience delivering both in‑person and virtual training in healthcare or software environments.
• Strong presentation, communication, and interpersonal skills.
• Proficient in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
• Comfortable using CRM systems, virtual meeting platforms (Zoom, Microsoft Teams), and learning new technologies quickly.

• Experience in primary care or concierge medicine environments.
• Familiarity with onboarding workflows, go‑live support, and post‑implementation optimization.
• Proficiency using CRM systems.

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and 

  excellence. 

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist. 

Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.