Billing Account Specialist

This is a hybrid position based out of our corporate office in Boca Raton, FL.

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

MDVIP is seeking a collaborative and detail-oriented Billing Account Specialist to join our Finance team in Boca Raton, FL. Reporting to the Supervisor, Accounts Receivable, you will be responsible for acting as the liaison to Corporate Accounts and oversees all activities within billing and membership to ensure accurate and timely invoices, payment processing and collections. Key responsibilities include invoice generation, resolving discrepancies, creating and presenting reconciliation reports, and membership updates. The ideal candidate brings strong financial analysis, customer service, communication, time management, and organization skills, along with proficiency in accounting software and Microsoft Excel. 

• Billing: Manage the entire billing cycle, from invoice creation to payment collection, ensuring accuracy and timeliness. Process, post and apply incoming payments to customer accounts. Follow up on overdue payments through calls or emails.
• Customer communication: Communicate with Corporate Accounts by phone, email and on-camera meetings. Respond to inquiries regarding billing and membership topics and provide excellent customer service.
• Reporting and Analysis: Review and analyze billing data, prepare and present financial reconciliation reports to Corporate Accounts and track outstanding balances to ensure timely collection of payments.
• Problem Resolution: Proactively address customer concerns and inquiries, and act as a liaison to resolve billing and membership issues quickly and effectively.

• Technical Skills: Proficiency in accounting software and Microsoft Excel, along with strong data entry abilities. 
• Communication: Excellent active listening, verbal and written communication skills are needed for liaising with staff, customers, and other departments.
• Problem-Solving: Strong analytical and problem-solving ability to research and resolve discrepancies and address customer inquiries efficiently.
• Organization: Ability to manage multiple tasks, prioritize effectively, and maintain organized records. 
• Initiative: Proactively identifies process improvements and seeks opportunities to take on new responsibilities.
• Personal Accountability: Takes responsibility for own actions; Sets and meets reasonable deadlines; Reports timely and prepared for the day.

• High School diploma or GED.
• Two (2) year of experience in billing, accounts receivable, financial operations, or a similar customer-facing finance role.
• Intermediate Microsoft Excel skills (e.g., VLOOKUP, pivot tables, data manipulation).
• Accurate use of 10-key machine. 
• Effectively operates computer programs and maintains extensive knowledge of appropriate computerized systems necessary for data entry and retrieval.

• Prior experience with Sage/MAS.
• Experience working with corporate accounts or high-volume billing environment.

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive Compensation: Attractive base salary complemented by performance-based incentives.
• Comprehensive Benefits: Health, dental, vision insurance, and retirement plans.
• Professional Development: Access to ongoing training and leadership development programs.
• Positive Work Environment: Consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodations during the application or interview process, please let us know, and we will be happy to assist.

Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.