Contact Center Sales Team Lead

Boca Raton, FL. Corporate Office Based.

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. 

The Sales Lead’s primary function is to assist agents supporting transition sales campaigns and community joiner efforts, using their subject matter expertise to assist in the daily management of inbound telephone calls, outbound follow-up calls and emails, all Sales emails channels, and other future efforts to enhance the productivity of the sales team.  Additionally, will perform in the function of Manager on Duty (MOD), as scheduled.  

Team Leads may be assigned to work within a specific skill area as shown below, however they must have developed broad knowledge in each area to effectively support agents while performing in the MOD function.

• Support sales leadership by guiding team members in areas such as phone sales, teamwork, call flows, and identifying ongoing training opportunities; handle escalated or complex customer calls as needed.
• Assist with inbound calls during high-volume periods and participate in outbound sales or survey campaigns as directed.
• Provide regular performance feedback, conduct coaching sessions and 1:1 meetings to support team development and enhance overall effectiveness.
• Identify opportunities to improve current processes, systems, and procedures; present recommendations to management for optimization and increased efficiency.
• Analyze and interpret sales data to identify performance trends and business opportunities.

• Demonstrates thorough knowledge of MDVIP policies, procedures, and offerings to ensure accurate, consistent communication with both internal stakeholders and external customers.
• Maintains a professional, positive, and service-oriented approach when handling all telephone, written, or digital inquiries.
• Manages communication effectively with MDVIP-affiliated physicians and their staff in relation to membership-related activities.
• Results-driven and execution-focused, with a proven ability to meet or exceed sales targets and team performance goals.
• Demonstrated ability to lead or facilitate training sessions, showcasing strong communication, coaching, and team engagement skills. 
• Strong coaching and mentoring capabilities, with a proven track record of building high-performance sales teams.

• High school diploma or GED
• Three (3) years of experience and/or training including prior customer service in a call center environment, OR business / administrative experience.

• Associate’s degree
• Experience with sales methodologies, including consultative selling, upselling, and objection handling. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence. 

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist. 

Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.