EHR Training & Support Specialist

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. 

MDVIP, an innovative leader in the healthcare industry, is seeking a remote-based athena EHR Training and Support Specialist to provide our MDVIP-affiliated physician practices with exceptional application support and to ensure practices are able to optimize their use of the athena Electronic Health Record platform. The qualified candidate can develop an understanding of each practice’s system set-up, office workflow, and practice goals to make innovative recommendations to further ensure their ongoing success. Support is provided telephonically, over email communication, as well as via web-based screen sharing sessions.  

Success in this telecommuting role depends on the ability to build trust and maintain strong relationships with affiliated physicians and their staff, internal MDVIP teams, and external vendors. It also requires consistent, high-quality client support delivered in a timely and professional manner. Remote staff must have adequate workspace & high-speed internet service to perform their responsibilities effectively.

• Deliver best-in-class software support and training to physician practices by identifying needs, applying problem-solving techniques, and ensuring timely resolution of inquiries.
• Manage and prioritize the support queue to ensure prompt and effective responses.
• Plan, lead, and execute multiple concurrent projects with minimal supervision.
• Develop and maintain subject matter expertise in athenaClinicals and athenaCommunicator.
• Lead configuration and setup for new EHR tablespaces and user accounts.
• Conduct individual MIPS reviews with affiliates and their staff to support compliance with CMS guidelines and maximize incentive opportunities.
• Create, update, and deliver training on key modules to enhance user satisfaction and product understanding.
• Collaborate with the EHR team to develop and maintain instructional materials for physicians and staff.

• Maintain comprehensive case documentation in Salesforce to facilitate effective collaboration, timely escalation, and resolution tracking.

This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Associate degree or higher in a relevant discipline preferred, or equivalent combination of education and experience where two years related experience equals one year of schooling.

Required Skills:  

• • At least two years athenaClinicals training or support experience.
  • Solid understanding of EHRs and medical office workflow.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Strong analytical mindset and a proactive approach to identifying and resolving complex issues.

Desired Skills:

• • Direct experience using an EHR in a primary care medical office setting.
  • Understanding of MIPS program.
  • Proven ability to successfully work autonomously from a home office setting.

Computer Skills:

An intermediate skill level for Microsoft Excel and Word, and an advanced level of Microsoft Outlook, Microsoft Teams/Zoom or similar program. Basic skills in Microsoft PowerPoint and Salesforce (or other CRM).

Telecommuter roles:  This role is approved for home-based work, from the location identified at the time of hire and must be able to work the assigned schedule.  Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR and approved at the sole discretion and approval of executive leadership.

Additional information:

At no time may work be performed, or computer systems accessed, from outside of the U.S.

Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MDVIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Consistent with our mission, purpose, and core values, MDVIP takes the health and safety of its employees very seriously.  With the concern over the spread of the coronavirus or “COVID-19,”and its variants, MDVIP has, and will continue to take reasonable measures to mitigate the potential spread of COVID-19.  Your recruiter will provide more information during the interview process.

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence. 

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist. 

Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.