EHR Optimization Specialist

This is a field-based role traveling approximately 80% of the time with substantial overnight travel, including air travel. 

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. 

MDVIP is seeking an EHR Optimization Specialist to support affiliated physicians and staff. Reporting to the EHR Optimization Manager, this role provides training and ongoing support from pre-go-live through full EHR adoption. The team collaborates to improve documentation, workflows, and outcomes, while enhancing quality reporting and financial efficiency.

If you have a thorough understanding of Athena Clinicals, experience with training end-users on EHR/EMR tools, and love to travel, we want to meet you.

You will develop and maintain positive relationships and professional interactions with affiliated physicians and their staff, internal MDVIP employees and external vendors. The optimization services begin with pre-go live training, onsite training and support, and evolves into a long-term support partnership towards full EHR adoption.

 Lead Training and Optimization Initiatives

• Design and deliver customized training plans aligned with individual practice needs and user proficiency levels.
• Conduct virtual optimization sessions and share workflow recommendations and best practices to enhance electronic health record (EHR) utilization.
• Perform needs assessments and customize workflows to improve documentation quality and overall practice efficiency.
• Provide targeted training for new hires upon office request.

Operational Support & Coordination

• Coordinate Training Logistics: Manage training schedules, monitor OS assignment calendars, and arrange travel as needed.
• Ensure Pre- and Post-Training Communication: Conduct outreach before training sessions and send follow-up emails after go-live to support continuity.
• Maintain Accurate Documentation: Submit timely expense reports, complete trip summaries, and update Salesforce records and associated cases to ensure data integrity and visibility.

Affiliate Engagement & Support

• Develop training outlines, agendas, and supporting materials tailored to affiliate needs.
• Host scheduled webinars and Lunch-and-Learn sessions to promote continuous learning and system optimization.
• Address affiliate and staff inquiries via email or phone, ensuring timely and effective communication.
• Complete assigned cases and special projects during non-travel periods to support organizational goals.
• Draft affiliate communications and relay key updates to internal teams to ensure alignment and transparency.

Product Expertise

• Regularly review bi-weekly and quarterly Athena release notes to remain current with product updates and enhancements.
• Monitor the Athena Roadmap to anticipate upcoming changes and prepare for their impact.
• Attend release training sessions and complete continuing education to maintain expertise and support evolving practice needs.

• Bachelor’s degree in a relevant discipline — or equivalent experience.

• Three (3) years in Athena Clinicals training and a solid understanding of EHR.

• Understanding of the CMS program MIPS, clinical training and primary care medical office experience.

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence. 

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist. 

Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.