Telecommuter roles:  This role is approved for home-based work, from the location identified at the time of hire.  Remote staff must have an adequate, confidential workspace available to efficiently perform their job functions.  Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR and approved at the sole discretion and approval of executive leadership.

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized
• Drive transformation and growth in a dynamic, fast-paced
• Competitive Compensation: Attractive base salary complemented by performance-based
• Comprehensive Benefits: Health, dental, vision insurance, and retirement
• Professional Development: Access to ongoing training and leadership development
• Positive Work Environment: Consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

The EHR Onboarding Customer Success Specialist is responsible for developing the implementation pipeline and managing practices through go-live of the electronic health record system. This role involves executing end-to-end project plans while guiding vendors, physicians and office staff through best practices to ensure a smooth transition. Project coordination is primarily delivered through phone consultations and web-based screen sharing tools. This is not a training position, nor a typical EHR onboarding project management role.

• Lead and manage a large number of EHR transitions/conversions, aligning implementation plans with physician needs and system capabilities.
• Collaborate with internal teams to ensure a smooth onboarding experience.
• Coordinate electronic data conversions with vendors; monitor progress and support physicians through their tasks of data mapping and QA.
• Ensures accurate and best practices are followed during implementation.
• Identify and resolve project risks and issues promptly, escalating when necessary.
• Perform additional duties as assigned to support project success.

• Strong problem-solving abilities with a proactive approach to overcoming challenges.
• Effectively prioritizes tasks and manages time to meet deadlines and project goals.
• Clear and professional communication across all formats—verbal, written, and digital.
• Open to feedback, coaching, and continuous learning.
• Builds and maintains positive relationships with internal and external stakeholders.
• Possess organizational skills and attention to detail to successfully manage complex projects.
• Ability to interpret, document, adapt and apply business requirements.
• Self-starter with the ability to take on new challenges.
• Ability to self-manage, monitor, and track key performance indicators.

Required Qualifications

• Bachelor’s Degree in relevant discipline
• Three (3) years of professional experience
• Two (2) years related project management or customer success in EHR role
• Experience with EHR systems

Preferred Qualifications

• Experience with athena EHR
• Healthcare industry experience
• Medical office clinical workflow experience
• Customer service experience
• PMP Certification

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodations during the application or interview process, please let us know, and we will be happy to assist.