Practice Success Manager

MDVIP: Transforming Primary Care, One Patient at a Time 

MDVIP is a national leader in personalized healthcare, empowering over 400,000 members to achieve their health and wellness goals through a network of more than 1,200+ primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction. 

Role Summary 

As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall Practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance. 

• Key Responsibilities Include: 

  Practice Success & Growth Strategy  

  • Develop & Execute Business Plans: Partner with physicians to assess practice performance, identify areas for improvement, and implement strategic initiatives that drive revenue, increase patient membership, and enhance operational efficiency. 
  • Drive Measurable Results: Implement targeted programs to reduce cancellations, increase new memberships, optimize pricing strategies, and streamline operations for long-term success. 
  • Onboarding & Continuous Training: Lead the onboarding of new practices and staff, providing ongoing training and performance coaching to ensure team members deliver an exceptional patient experience. Develop First-Year Growth Plans for all new affiliates and guide established practices through continuous improvement initiatives. 
  • Trusted Advisor & Consultative Engagement: Serve as a strategic business consultant, helping physicians optimize patient engagement, streamline workflows, and leverage best practices to enhance practice outcomes. 
  • Proactive Physician & Staff Engagement: Maintain consistent communication through in-person visits, calls, texts, and emails to ensure alignment with corporate initiatives, resolve concerns efficiently, and encourage participation in growth initiatives. 
  • Operational Best Practices & Adoption: Regularly observe practice operations, identify gaps, and provide hands-on guidance to enhance productivity, service quality, and membership retention. 

  Territory & Account Management 

  • Strategic Territory Growth & Risk Mitigation: Proactively identify at-risk practices, expansion opportunities, and new growth initiatives within the assigned territory. Analyze practice performance and recommend continuous improvement plans based on data-driven insights. 
  • Structured Visit & Engagement Cadence: Conduct regular on-site and virtual office visits, adjusting frequency based on performance assessments. Implement plans for underperforming accounts, ensuring practices meet performance goals and maximize revenue potential. 
  • Collaboration & Resource Optimization: Work cross-functionally with internal teams—including Sales, Marketing, and Corporate Support—to drive territory success. Identify appropriate tools and resources to support affiliates effectively and follow up to ensure problem resolution. 
  • Influence & Leadership in Practice Success: Lead physician engagement efforts, influencing participation in key corporate initiatives such as networking events, practice relocations, and technology implementations (EHR integrations, process optimization, etc.). 

  Accountability & Performance Excellence  

  • Goal-Oriented Execution: Maintain a results-driven approach by tracking key performance metrics, logging progress in CRM (Salesforce), and reporting on milestones and growth opportunities. 
  • Commitment to Professional Growth: Actively participate in weekly team meetings, training sessions, and industry webinars to stay ahead of trends, best practices, and new offerings. 
  • Operational Excellence & Responsiveness: Demonstrate strong organizational skills, critical thinking, and accountability by effectively managing multiple accounts, promptly resolving issues, and continuously refining strategies to drive success. 
  • Ownership & Continuous Improvement: Take responsibility for outcomes, collaborate with internal teams to address challenges proactively, and ensure a continuous feedback loop to improve processes. 

  This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. 

Required Qualifications 

• Bachelor’s degree from four-year college or university, preferably in the study of business administration, marketing, or management, or commensurate professional experience  

• Three years (3) related work experience in account management, sales, and / or working toward a set of clear business growth targets 

• Proven track record achieving sales or business growth targets. 

• Strong ability to build trust and advise clients on business optimization. 

• Results-driven and Goal-oriented: Demonstrates a commitment to achieving business objectives with a proactive mindset 

• Confident & Responsive: engages with clients consistently, providing timely and valuable support.  

Preferred Qualifications 

• Medical Background (Preferred): Experience working in healthcare, medical sales, or clinic operations. 

Why Join Us? 

• Opportunity to make a meaningful impact on physician success and patient care. 

• Dynamic and supportive work environment with career growth potential. 

• Competitive compensation and performance-based incentives. 

If you're a strategic, results-driven, and consultative sales professional with a passion for helping physicians and clinics thrive, we’d love to hear from you! 

 Computer Proficiency: 

Proficient in Microsoft Office applications, with advanced skills in Outlook and intermediate skill level in Excel and Word. Basic PowerPoint skills required. Effectively uses travel and expense reporting software and is fully capable of navigating other programs such as mapping software or CRM databases. Demonstrated ability to learn new software easily. 

Certificates and Licenses: 

Valid Driver’s license with insurable driving record. 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• To meet business needs, this position requires the individual to regularly travel with overnight stays, by air or land, approximately 60% of the workweek. Occasional work on nights and weekends may be required. 

• Prolonged periods of sitting and using hands/fingers for working on a computer. 

• Specific vision abilities include close vision and the ability to adjust focus from near to far. 

• Must talk and/or hear for significant periods of each day. 

• Must be able to lift and/or move up to 30 pounds periodically. 

• Employee must be able to work autonomously from a home office when not traveling. 

Field based role: This role is based within a designated territory or region as identified at the time of hire or adjusted to meet business needs. At no time may work be performed, or computer systems accessed, from outside of the U.S. 

• Home residence is the taxable location. 

• For territories requiring substantial air travel, the home residence must be within 45 miles or 90 minutes driving distance to a large airport servicing the United States. 

• To efficiently meet business requirements, the home residence must be located within either a central part of the entire territory or located within a 45-mile radius to a dense population of physician practices. Determination is made by management and is based on the details of the specific territory. 

• Any change of residence location shall solely be at the discretion of executive leadership.