Sales Operations Coordinator

Join MDVIP as a Sales Operations Coordinator. In this role, you will provide essential assistance to the Sales and Survey teams by managing call monitoring, case auditing, and supporting new hire training and scheduling. You will play a key role in organizing and implementing team-building activities, as well as ensuring proper reconciliation of department cards. Additionally, you will work closely with leadership teams to ensure the smooth operation and efficiency of daily activities. If you're a detail-oriented individual with a passion for fostering team collaboration and optimizing operations, this is the perfect opportunity for you!

Since opening the first affiliated practice in 2000, the MDVIP membership-based personalized healthcare program now empowers over 400,000 people to reach their health and wellness goals through in-depth knowledge, expertise, and one-on-one coaching with over 1,300 of the finest primary care doctors in America. MDVIP-affiliated doctors provide the highest level of personalized health care through consultations, comprehensive screenings, and advanced testing coupled with a wellness plan devised to help manage acute and/or chronic medical needs. MDVIP-affiliated doctors utilize the latest healthcare technologies in order to advance the delivery of primary care and improve health outcomes in America.

MDVIP has consistently been recognized as a Great Place to Work® employer since 2018, (Greatplacetowork.com/certified-company/MDVIP) and was named by Fortune and Great Place to Work® as one of  the 2023 Best Workplaces in Healthcare^™ This is a corporate based role.

Essential Duties and Responsibilities

Training Support

New Hire & Training Coordination:

1. Coordinates and arranges all content material including preparation for training including handouts, MDVIP swag, writing materials. 
2. Coordinates obtaining IT equipment for new sales and survey center agents. 
3. Coordinates training agenda with Sales Trainer and sends appropriate calendar invites. 
4. Coordinates arrangement of lunch and other necessary issues which may arise throughout training.

Department Activity Support

Administrative Responsibilities:

1. Tracks important employee events such as birthdays, anniversaries, etc. to support employee recognition efforts. 
2. Assists the leadership team with specified projects, culture activities, and administrative requirements. 
3. Schedules appointments, meetings, and completes assigned action items for leadership teams. 
4. Reconciles departmental credit cards, orders food for events, manages culture event calendar and reporting, etc. 
5. May assist other team members as back-up for specific assignments i.e. Sales Trainer and WFM. 
6. Provides call monitoring assistance to the sales and survey teams. 
7. Provides disposition and case auditing and provides the results to the leadership team for review and coaching. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience / Knowledge:

Associate degree or equivalent from two-year college and at least 2 years related business experience; or equivalent combination of education and experience where two years related experience equals one year of schooling. Related experience providing administrative support to a team is required.

• Ability to work independently and manage objectives with little supervision is preferred.
• Demonstrated good judgment and ability to communicate effectively with others.
• Strong organization skills and attention to detail is required.
• Prior recruiting experience and use of applicant tracking system highly preferred.