EHR Optimization Specialist (Athena)

Come join MDVIP as an EHR Optimization Specialist (Athena).  Based in Boca Raton, FL, MDVIP has been recognized as a Great Place to Work® employer for four consecutive years and recently named by Fortune and Great Place to Work® as one of the 2021 Best Workplaces in Healthcare & Biopharma™.

Success in this role requires the ability to develop and maintain positive relationships and professional interactions with affiliated physicians and their staff, internal MDVIP employees and external vendors. The optimization services begin with pre go live training, onsite training and support, and evolves into a long-term support partnership towards full EHR adoption. The EHR team works collaboratively to enhance the documentation practices and workflows that focus on the affiliates’ needs, optimizing clinical outcomes, maximizing quality reporting and fiscal responsibility.

Travel Requirements:

This position requires regular overnight travel up to 80% of the work month.  In periods of high volume, it may exceed this amount.  Works autonomously from a home office when not traveling. 

• Perform athenaClinicals/Communicator  pre live, go live and follow up trainings for new athena EHR implementations.
  • Develop customized, solution-oriented training and adoption plans specific to individual practices and coordinate the optimization through full adoption.
  • Capture best-practices and advise on suggested workflow modifications.
• Optimize workflow and documentation by performing virtual trainings with existing practices to improve the EHR satisfaction rating.
  • Complete needs assessment and end user proficiency assessment for the affiliate and staff.
  • Complete customizations to enhance workflow productivity.
  • Perform new hire training for the practice.
• Participate in ongoing training to maintain subject matter expertise by attending new release trainings, staying current on MIPS guidelines, and other self-study trainings.
• Support tasks include:
  • Assist in the development of teaching outlines and other associated training, including MIPS.
  • Perform assigned webinars for the network.
  • Provide athena customer support for affiliates and staff.
  • Capture and share critical information with internal management team and develop approved communications to share with network physicians
• Administrative responsibilities:
  • Review assignment calendar, make travel arrangements, complete expense reports, and trip visit reports. 
  • Update Salesforce to document completed case assignments.

Education / Experience / Knowledge:

Bachelor’s degree in a relevant discipline from four-year college or university required, or equivalent combination of education and experience where two years related experience equals one year of schooling.

• At least three years athenaClinicals training and a solid understanding of EHR and medical office workflow required
• An understanding of the CMS program MIPS, clinical training and primary care medical office experience is highly desirable.

 Computer Proficiency:

• Proficient in Microsoft Office applications and Screen Sharing Apps
• Basic knowledge of Salesforce and HTML
• Able to learn new software easily.

 Certificates and Licenses:

• Valid Driver’s license with insurable driving record.
• TSA approved identification upon hire.

Field based roles:

• This role requires substantial overnight travel, including air travel.  The home residence must be within 60 miles or 120 minutes driving distance to a large airport servicing the United States.
• Home residence is the taxable location.  
• When not traveling, this role is approved for home-based work, from the location identified at the time of hire. Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR and approved at the sole discretion of executive leadership. 
• At no time may work be performed, or computer systems accessed, from outside of the U.S.