Practice Success Manager

Come join MDVIP as a Territory Account Manager, Medical Practices, promoting customer service excellence and demonstrating the value of the MDVIP partnership that enables our affiliated physicians to develop effective and prosperous practices.  Based in Boca Raton, FL, MDVIP has been recognized as a Great Place to Work® employer for four consecutive years and recently named by Fortune and Great Place to Work® as one of  the 2021 Best Workplaces in Healthcare & Biopharma^™.  

Working with open practices within a designated territory, (New England Territory) this role is responsible for ensuring general practice success and profitability by delivering tangible value to each practice to facilitate maximum membership retention and member growth through community joiners. Key performance indicators include regular onsite visits and support to practices, delivering corporate initiatives/campaigns, implementing key customer service excellence training programs, and completing required documentation.

• Conducts weekly physician office visits (on-site or virtual), based on practice assessment and the identified segmentation category. Reviews practice performance with the physician and identifies areas of opportunity.
• Supports physician and staff by maintaining responsive and ongoing communication between visits through email and/or telephone and effectively resolves queries to ensure service excellence.
• Works with practices to implement corporate and practice specific initiatives and campaigns.
• Develops and implements a Practice Wellness Plan to achieve proactive practice growth. Monitors practice metrics and makes recommendations to physicians.
• Delivers engaging training and workshops using Company approved training materials to ensure consistent messaging is conveyed and is aligned with the organization/department.
• Observes practice operations to provide training and guidance on best practices. Reinforces training concepts on the tangible benefits of membership to is members.
• Consistently tracks and reports progress on practice activities and other administrative responsibilities.

This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education / Experience / Knowledge:

Bachelor’s degree from four-year college or university, preferably in the study of business administration, marketing, or management and at least three years related work experience in account management, marketing, sales/business development, customer service, practice management, training or clinical work.   Prior experience interfacing with physicians in a professional capacity is highly desirable.

Required skills include:

• Ability to conduct professional, compelling, and engaging educational and training workshops or presentations.
• Ability to establish credibility with a physician and staff and sell ideas or concepts effectively.
• Highly motivated to achieve goals through independent work.

Computer Proficiency:

Proficient in Microsoft Office applications, with advanced skills in Outlook and intermediate skill level in Excel and Word. Basic PowerPoint skills required.  Effectively uses travel and expense reporting software and is fully capable of navigating other programs such as mapping software or CRM databases.  Demonstrated ability to learn new software easily. 

Work Environment: 

To meet business needs, this position requires the individual to regularly travel with overnight stays, by air or land, approximately 60% of the workweek.  Must have a valid driver’s license, with an insurable driving record. Employee must be able to work autonomously from a home office when not traveling.  Work requires prolonged computer use, talking and hearing for significant periods and an efficient home office space to work autonomously when not traveling. Occasional work on nights and weekends may be required.

Field based role:  This role is based within a designated territory or region as identified at the time of hire or adjusted to meet business needs.  At no time may work be performed, or computer systems accessed, from outside of the U.S.

• For territories requiring substantial air travel, the home residence must be within 45 miles or 90 minutes driving distance to an airport servicing the United States. 
• To efficiently meet business requirements, the home residence must be located within either a central part of the entire territory or located within a 45-mile radius to a dense population of physician practices.  Determination is made by management and is based on the details of the specific territory.
• Any material change of residence location requires advance executive approval.