Healthcare Quality and Compliance Manager

Come join an innovative leader in the healthcare industry supporting our Medical Initiatives team in a management capacity! MDVIP, based in Boca Raton, FL is seeking a Healthcare Quality and Compliance Manager who will provide team oversight of the Quality Improvement team focused on ensuring necessary compliance training, response to member complaints, and a variety of HIPAA/HITECH compliance projects. This role reports to the Executive Director for the team. This role works onsite, however does qualify for a hybrid status after an initial training period.

Since opening the first affiliated practice in 2000, the MDVIP membership-based personalized healthcare program now empowers over 400,000 people to reach their health and wellness goals through in-depth knowledge, expertise, and one-on-one coaching with over 1,100 of the finest primary care doctors in America. MDVIP-affiliated doctors provide the highest level of personalized health care through consultations, comprehensive screenings, and advanced testing coupled with a  wellness plan devised to help manage acute and/or chronic medical needs. MDVIP-affiliated doctors utilize the latest healthcare technologies in order to advance the delivery of primary care and improve health outcomes in America.

MDVIP has consistently been recognized as a Great Place to Work® employer since 2018, (Greatplacetowork.com/certified-company/MDVIP) and was named by Fortune and Great Place to Work® as one of  the 2023 Best Workplaces in Healthcare^™ This is a corporate based role.

• Provides day-to day program and project oversight for a variety of departmental responsibilities, including but not limited to Wellness Program Compliance, Physician Credentialing, Complaint resolution and additional privacy and compliance activities.
• Develops, implements and tracks workflow processes to effectively achieve deliverables and deadlines.
• Manages and oversees content development and User Acceptance Testing (UAT) for physician portal.
• Supervises staff to ensure each member achieves goals, deliverables, and timelines. Provides effective feedback to support performance expectations.  Provides coaching to achieve individual’s professional development goals.
• Represents the team in operational meetings and projects.
• Analyzes and interprets data to identify regional trends. Identifies areas of concern and writes reports to elevate awareness, and makes recommendations to Medical Advisory Committee and Chief Medical Officer.

This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education / Experience / Knowledge:

Bachelor’s degree and at least four year’s related experience; or equivalent combination of education and experience where two year’s related experience equals one year of schooling. Related experience includes prior work experience in a healthcare privacy and/or compliance role.  MDVIP experience and prior knowledge may substitute for certain requirements.

Required Skills:

• Ability to establish priorities, work independently, and manage objectives with little supervision.
• Ability to identify, handle and resolve recurring issues.
• Ability to organize and handle multiple tasks simultaneously.
• Proficiency in Microsoft Office applications, Content Management Software and CRM databases. Demonstrates an ability to learn new software easily.

Desired Skills:

• Knowledge and experience using a Content Management System (e.g. Drupal)

Corporate office role: As a corporate based role in Boca Raton, FL, employees are expected to work from the corporate office. 

Additional information:

At no time may work be performed, or computer systems accessed, from outside of the U.S.

Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MDVIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.