Survey Representative

Come join MDVIP as a temporary Survey Representative, supporting our Patient Contact Center’s role in the physician acquisition process. Based in Boca Raton, FL, MDVIP has consistently been recognized as a Great Place to Work® employer since 2018. (Greatplacetowork.com/certified-company/MDVIP) and was named by Fortune and Great Place to Work® as one of  the  2023 Best Workplaces in Healthcare^™. 

Through inbound and outbound calls, representatives conduct a multi-question survey with prospective members, establishing rapport quickly, in a positive and professional manner. This position is performed on-site in our Boca Raton corporate office.

• Effectively conducts scripted inbound and outbound telephone campaigns with MDVIP customers and prospects.
• Maintains a positive and professional demeanor during all contacts, and accurately dispositions each contact following the call.
• Performs specific tasks and projects as directed and maintains departmental performance expectations.

This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education / Experience / Knowledge:

High school diploma or general education degree (GED); and at least one year of customer service or volunteer experience that focuses on establishing rapport with others and obtaining relevant data. Associate degree is desirable, however not required. Related experience includes prior customer service in a call center environment, retail or hospitality, or general business / administrative experience.

Required skills include:

• Accurately types 45 words per minute.
• Ability to establish priorities, work independently, and manage call campaigns with little supervision.
• Ability to identify, handle and resolve recurring issues.
• Ability to organize and handle multiple tasks simultaneously.
• Knowledge of modern office procedures and methods including telephone communications, office systems, and organized record keeping.
• Bi-lingual or multi-lingual ability is highly desirable.

Corporate based roles:

As a corporate based role in Boca Raton, FL, employees are expected to work from the corporate office.  At no time may work be performed, or computer systems accessed, from outside of the U.S.